Vendor Information: VISTA’s author2reader™ enterprise-wide
software applications framework has been
designed to meet the unique demands of the
publishing industry at all stages of the
publishing process. The author2reader framework
provides a modular approach that allows VISTA
to assemble software components to satisfy
the needs of individual publishers from a
standard set of applications. The applications
are supported by an array of specialized
services, from implementation to consulting
to applications hosting.
The author2reader framework focuses on four
key principles:
- A single product database that consolidates
and standardizes the information flow within
the enterprise and the supply chain, ensuring
that high quality product information is
being shared with your trading partners.
- A single customer database which
provides a single, authoritative source
of customer
information for data mining and can
be accessed internally and by customers
over the web.
- Appropriate third-party solutions that
recognize the need to combine best-in-class
solutions with VISTA world-class
publishing applications.
- A publishing-specific information
layer for comprehensive analysis
and reporting across the enterprise.
author2reader components include:
•
Advertising
•
Customer Care
•
Customer Self Service
•
Distribution & Warehousing
•
Financial Analysis
•
Fulfillment
•
Membership
•
Product Information Management
•
Production Management
•
Publishing Intelligence
•
Royalties
•
Subscription Management
Applications are underpinned by a sophisticated
technology environment, which embraces new
and significant trends such as web services.
i-connect, VISTA’s library of web
services, is delivered in bundles or groups
that provide logical sets of functionality.
These bundles can be repurposed throughout
the organization. Some of the current web
services bundles include:
•
Customer queries
•
Product queries
•
Subscription queries
•
Order queries
•
Inventory queries
•
Ordering
•
Managing order information
•
Managing subscription information
•
Managing author information
•
Managing product information
•
Managing customer information
•
Subscription management
i-connect is the foundation for VISTA’s
e-commerce solutions, including customer-connect.
customer-connect enables your direct or trade
customers to communicate with you 24/7, managing
order baskets, placing and tracking orders,
checking and managing subscriptions, and
verifying account status.
The framework is delivered through a number
of focused professional and support services,
including:
- Applications Hosting Services (AHS),
for publishers who want to focus on core
business functions without the overhead of
IT infrastructure and operations.
- Applications Implementation Services
(AIS), designed to ensure that systems
are successfully
implemented on client premises to provide
the solutions required.
- Applications Management Services (AMS),
which provide customized options for
the support, management and development
resources
to manage
VISTA applications at a customer site.
- Applications Support and Updates (ASU),
which provide help desk and other standard
support
for implemented systems. Professional
consulting services for large and
small projects.
Customers include:
•
Aspen Publishers
•
Cambridge University Press
•
Chronicle Books
•
Elsevier
•
HarperCollins
•
National Fire Protection Association
•
Pearson Education
•
Sterling Publishers
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